Online counselling with qualified therapists, wherever you are
Talking to someone can make a real difference, but finding the time, the right person and the courage to walk into a clinic isn't always easy. Online counselling lets you speak to a qualified therapist by video from home, at a time that suits you. It's the same care, just without the waiting room.
- Qualified, vetted therapists
- Evening & weekend sessions
- Talk from home
What is online counselling?
Online counselling is talking therapy with a qualified counsellor, held over a secure video call instead of in a room. You talk about what's on your mind, and your therapist listens, asks questions and helps you make sense of things. Sessions at our clinic last 50 minutes, by Zoom, WhatsApp or FaceTime.
Counselling and therapy mean much the same thing in everyday use. Both give you a confidential space to explore your feelings, thoughts and experiences with someone trained to help. Some people come with a specific problem like anxiety or grief. Others just know something doesn't feel right.
You don't need a diagnosis, a referral or the right words. You only need to be willing to start. If you'd like to know more about the basics, read what is counselling?
Common myths about online counselling
A few misunderstandings put people off trying online therapy. Here's the reality.
"It's not as good as face to face"
Research suggests online therapy can work as well as in-person sessions for many common difficulties. The relationship with your therapist matters most, and that can build just as well on screen.
"It'll feel cold and impersonal"
Most people are surprised how quickly they forget the screen. Being in your own space often makes it easier to relax and open up.
"Therapy is only for serious problems"
Plenty of people come to counselling to understand themselves better, cope with a stressful period or make a decision. You don't have to be at breaking point.
"It isn't private"
Sessions are confidential and held on secure platforms. Your therapist will explain confidentiality, and its rare limits, at the start.
The benefits of online counselling for your mental health
Online counselling removes a lot of the things that stop people getting help. There's no travel, no waiting room and no need to take half a day off work. Appointments run 7 days a week, including evenings and weekends, so support fits around your life rather than the other way round.
Finding the right counsellor matters, and we make that part easier. Every therapist here is qualified, insured, registered with a professional body and personally interviewed by our founder, Kay. They work in different ways, from CBT to person-centred and psychodynamic therapy, and we offer sessions for individuals, couples and families. Tell us what you need and we'll match you.
Starting is simpler than you think
Reaching out is often the hardest part. From there, we'll guide you through each step.
Get in touch
Fill in our short contact form and tell us the best time to call. Share as much or as little as you like.
We'll call you
We'll ring at the time you chose for a relaxed, no-pressure chat about what's going on and what you'd like help with.
Start your sessions
We'll match you with a therapist who suits you and send a secure video link. Then you just log on.
Questions about online counselling
Your first session is mostly about getting to know each other. Your therapist will ask what's brought you here, how things are affecting you and what you'd like to change. They'll also explain confidentiality. You can share as much or as little as feels right.
A phone, tablet or computer with a camera, a reasonable internet connection and a private spot where you won't be overheard. Headphones can help. We use Zoom, and also offer WhatsApp or FaceTime.
Send us a message through our contact form and we'll call you back at a time you choose. After a short chat about what you're looking for, we'll match you with a therapist who fits. If it doesn't feel right, we'll help you find someone else.
Yes. What you say stays between you and your therapist, apart from rare situations such as a serious risk to someone's safety. Your therapist will explain this clearly at the start.
Yes, as long as you give us at least 24 hours' notice. Life happens, and we'll do our best to find another time that works.
You'll find our current prices on our fees page. Sessions last 50 minutes.
Ready to talk to someone?
Send us a message and we'll get back to you within 24 hours to arrange a call at a time that suits you.
Opening hours
- Monday – Friday9:00 – 20:00
- Saturday10:00 – 15:00
- Sunday10:00 – 15:00
We can't offer crisis support. If you're in danger or feel unable to keep yourself safe, call 999 or go to A&E. You can call Samaritans free, day or night, on 116 123, or NHS 111 (option 2 for mental health). See our crisis support page for more.